Privacy Policy for WellPack Delivery
Last Updated: 2025-05-30
Welcome to WellPack Delivery (“the Platform”), operated by WellPack Technologies Limited (“we,” “us,” or “our”). We are committed to respecting your privacy and protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you access or use our Platform or website.
By using our Platform/Site, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect:
Personal Information: Name, contact details, delivery address, billing address, account credentials.
Location Data: Geolocation (when you enable location services).
Order/Transaction Data: Order details, payment tokens (not full card info), order history.
Device and Usage Data: Device info, browser type, IP address, access times, pages visited.
Communications: Support requests and feedback you send us.
2. How We Use Your Information
To process and fulfill orders and provide customer support.
To improve our services, troubleshoot, and develop new features.
For security, fraud prevention, and legal compliance.
To send you updates or communications (with your consent, where required).
3. Legal Bases for Processing
Depending on your jurisdiction, we may process your data based on:
Your consent,
The necessity to fulfill a contract,
Our legitimate interests (e.g., to improve security),
Legal obligations.
4. How We Share Your Information
We may share your information:
With service providers (e.g., payment processors) under strict confidentiality.
With drivers/delivery personnel for order fulfillment (e.g., your name, address, contact info).
If required for legal, regulatory, or safety reasons.
With your explicit consent, for specific third-party use.
5. Data Retention
We retain your personal information only as long as necessary for the purposes described, or as required by law. After that, data is securely deleted or anonymized.
6. Data Security
We use industry-standard measures to protect your data. However, no system is 100% secure. You are also responsible for keeping your login credentials and devices secure.
7. Cookies and Similar Technologies
We may use cookies or similar technologies to enhance your experience and analyze site usage. You may disable cookies in your browser, but this may affect functionality.
8. Third-Party Links
Our Platform/Site may link to external sites. We are not responsible for their privacy practices. Please review their privacy policies before use.
9. Children’s Privacy
Our Platform/Site is not intended for children under 13/16 (depending on jurisdiction). We do not knowingly collect data from children without verifiable parental consent. If you believe we have, please contact us.
10. International Data Transfers
Your data may be stored or processed outside your country. We ensure appropriate safeguards in such cases.
11. Your Rights
Depending on the law in your area, you may have the right to access, correct, delete, or restrict processing of your data, or to withdraw consent. Contact us to exercise these rights.
12. Changes to This Policy
We may update this Privacy Policy. The “Last Updated” date at the top indicates the latest version. Material changes will be communicated via the Platform or by email.
13. Disclaimer
We cannot guarantee error-free, uninterrupted service at all times.
All Platform/Site content and services are provided “as is” and “as available”.
We disclaim liability for indirect or consequential damages to the fullest extent permitted by law.
14. Contact Us
For questions about this Privacy Policy, contact:
Email: info@wellpack.app
Postal Address: WellPack Technologies Limited, Allfields Trace, Lowlands, Tobago.